Thank you for choosing OE carrier! We are so excited for your new adventures with your little ones and always open to your honest review on Amazon. 
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Please watch the following videos to maximize your using experience.
Note: If your sunshade is too floppy, please contact us to request for a new sunshade.
Download the Manual.
Download More Tips.
1. Unfold, adjust, carry
2. Kid's shoulder straps
3. Sunshade -Note: If your sunshade is too floppy, please contact us to request for a new sunshade.
4. Backpack features
5. What if the child falls asleep

Contact us at info@our-expedition.com if you have any questions.